Terms & Conditions

We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Arrival and departure

Check-in is online. From 3.00pm (15:00) on the day of arrival you can let yourself in using the door code we send you once online check-in is complete. Guests staying in the two-bedroom apartment also receive the code for the key lock box. Please keep these codes private and do not share them with anyone outside your party. We ask that you please vacate your room by 10.00am on the morning of departure. Please note the cancellation policy before committing to a reservation.

Cancellation by the guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 2 days prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 2 days of the scheduled date of arrival a cancellation charge equivalent to the room's single night rate will be made. Guests failing to arrive, without notification, may be responsible for a charge equivalent to the single night rate.

Cancellation by us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.

Car parking

As we are located on the High Street we do not have off-street parking. However, it is possible to park for free on most streets around the corner, or in the paid car park at St John's car park, which is one minute away from our B&B (St John's Square, Glastonbury BA6 9LJ). For 4 hours or more it is £5.60 and the maximum stay is 24 hours.

Breakfast

Breakfast is included in the price for the en-suite bedrooms. Please see our Breakfast page for the menu and more information. The cottage and the apartment are offered on a self-catering basis with fully equipped kitchens, therefore we do not provide breakfast for them.

Damage and breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur, especially if you accidentally spill something; it is much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.

Data

Some of the data gathered during the course of a booking may be held on our system. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know. See also our privacy policy.

Keys

You have access to the building and your room 24 hours a day throughout your stay using the door code sent to you at check-in. Where keys are provided (for example from the key lock box for the two-bedroom apartment) you have full responsibility for them for the duration of your stay. Lost keys will be charged at £10.00 per set.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

Lost property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.

Missing items

We reserve the right to charge for missing items.

Payment

Payment is processed at the time of booking through our online booking system and we accept American Express, MasterCard, Debit MasterCard and Visa. In some cases a reservation can be made without an upfront charge and paid in cash on the morning of departure. For this option please contact us before making your booking.

Pets

Pets are not permitted at 8 Owls Bed and Breakfast.

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking is not permitted within any part of 8 Owls Bed and Breakfast. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.

Termination policy

8 Owls Bed and Breakfast reserves the right, at its discretion, to terminate without notice an individual's stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (please note that non-compliance with our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled and no refunds will be made.

Wi-Fi access

By using our Wi-Fi service you automatically agree to the terms and conditions of use in force at the time. We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights, trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you. We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.